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Shipments will be temporarily delayed until June 1st.

Frequently Asked Questions

Shipping

Where can I see my order status?

Once your order ships, you'll receive an email with a tracking link to track your order.

You may also download the Shop app to track all of your orders placed through Shopify.

How long does it take to receive my order?

Orders are processed within 2-3 business days* (excluding weekends and holidays), unless otherwise noted.

Shipments will be temporarily delayed until June 1st.

Delivery takes anywhere between 1-5 business days. Overnight shipping and gift wrapping is available on domestic orders.

Do you ship internationally?

We currently only ship to United States, however we hope to expand to all of continental North America and Europe in the future.

Inventory

Item is out of stock. How long will it be to get restocked?

The time it takes to get a particular item back in stock varies. For an estimated time frame please check the listing or email us at customercare@merch22.store!

I want more colors of the item I love!

Feel free to emails us! We hear our customers and want to know your preferences.

Payment & Orders

Do you offer refunds?

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us at customercare@merch22.store and we’ll take you through the process.

Do you offer gift wraping?

Yes! Upon adding a product to your cart, select “Yes, Add Gift Wrap” to have your order professionally wrapped.

If you would only like a personalized card included, please let us know in the notes upon checking out.

Is your packaging sustainable?

All of our packaging is either recyclable or biodegradable so be sure to dispose of them properly!

Product Care

How do I take care of my new clothing?

For most of our products the best advice is to machine wash cold with gentle detergents and hang dry.

Always follow the instructions provided within your order.

Do you use ethically sourced materials?

We are committed to quality products that are manufactured ethically and sustainably.

We strive to ensure our products contribute to the well-being of people and the planet. Our efforts put us on track towards a brighter future.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

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