Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email unless otherwise stated. You will receive a notification once your order has shipped.

 

Shipping Rates and Estimates

Domestic Shipping

Shipping charges are calculated and displayed at checkout. Delivery times are estimated as follows:

Region	Estimated Delivery Time
East Coast	1-2 business days
Midwest/South	1-3 business days
West Coast	2-5 business days

 

In-Store Pickup

Skip shipping fees with free local pickup at:

1422 Newcastle Street, Brunswick, GA, 31520

1. Select “Local Pickup” at checkout.

2. Orders are prepared and ready for pickup within the chosen time.

3. You will receive an email when your order is ready, along with pickup instructions.

 

Winter Pickup Hours:

• Tuesday 10:00am - 3:00pm

• Wednesday 10:00am - 3:00pm

• Thursday  10:00am - 6:00pm

• Friday 10:00am - 6:00pm

• Saturday  10:00am - 6:00pm

Please bring your order confirmation email when picking up your order.

 

Order Status

Once your order ships, you will receive a tracking number via email to check its status. Tracking details may take up to 48 hours to update.

If you have not received your order within 5 business days after shipping confirmation, please contact us at customercare@merch22.store with your name and order number, and we’ll assist you.

 

Refunds, Returns, and Exchanges

Returns and Store Credit

• Eligibility: We accept returns within 14 days of delivery for items in their original condition and packaging.

• Refund Type: Returns are eligible for store credit for the full order amount, minus shipping costs for the return.

Damaged or Defective Items

If your order arrives damaged or defective, contact us at customercare@merch22.store as soon as possible with:

• Order number

• Photo(s) of the damaged item(s)

We handle these cases individually but will do our best to resolve the issue promptly.

 

Compliance with Facebook & Instagram Sellers

For customers shopping through Facebook or Instagram:

• Your rights to refunds and returns, as outlined above, apply fully to orders made on these platforms.

• Shipping timelines, rates, and notifications will also apply as described.

• Any questions or issues with your order can be directed to customercare@merch22.store or handled through Facebook/Instagram messaging.

 

Last Updated: February 4, 2025